Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a crypto casino? This page explains how to reach us and what we can (and can't) help with.

How to reach the team

The best way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though volume can occasionally slow that down. When you write in, it helps to include:

• The name of the casino your query relates to, if applicable
• Whether your question is about a review, a bonus offer, or the site generally
• Any relevant details — screenshots aren't necessary, but a clear description helps us follow up faster

What we can help with

We're a review and comparison resource, not an operator, so there are limits to what we can do directly. Here's a rough guide:

• Review accuracy: If you think a bonus term, licensing detail, or feature listing on one of our pages is out of date, tell us — we periodically re-check listings and value reader corrections.
• Site feedback: Ideas for improving how we compare crypto casinos, or topics you'd like us to cover in more depth, are always welcome.
• General questions: If you're new to crypto gambling and unsure how deposits, withdrawals, or no-KYC play work, we're happy to point you toward the relevant guidance on the site.

What we can't do is intervene in a dispute between you and a casino operator, process withdrawals, verify your identity with a third-party site, or offer tax or legal advice. For account-specific issues — a delayed withdrawal, a locked account, a bonus dispute — you'll need to contact that casino's own support team directly, since we have no access to player accounts and no authority over how individual operators handle complaints.

If your question is about how we rank casinos

Some readers write in asking how a site like BetPanda or CoinPoker Casino ended up near the top of our list, or why a particular operator isn't featured at all. In short, we assess supported cryptocurrencies, game variety, licensing, payout speed, and how genuinely anonymous the sign-up process is. Commercial relationships with the operators we list do not influence where they rank — a casino paying to be featured doesn't move it up the table. If you'd like more detail on the criteria, that's covered on our About Us page.

Concerned about your gambling, or someone else's?

If you or someone you know is struggling to control their gambling, that's a more urgent matter than a review correction, and we'd rather you see this than wait on an email reply. The National Problem Gambling Helpline is available at 1-800-GAMBLER, free and confidential. It's also worth noting that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as state-regulated US operators, so if you need to step back, look into device-level blocking software or speak with the helpline about broader options. Our Responsible Gambling page has more on the tools available and how to use them.

Before you email us about a specific casino

A few quick checks can sometimes save you a round trip:

1. Check the operator's own help center or live chat first — most crypto casinos, including sites like Cryptorino or LuckyRollers, handle account and transaction queries faster than a third-party site can.
2. Confirm your state isn't one an operator restricts — offshore sites commonly block certain US states, and this is usually listed in their terms.
3. Review the site's Terms and Conditions if your query relates to bonus wagering requirements or eligibility, since those details vary by operator and by offer.

If after that you're still unsure whether something on Best Crypto Casinos is accurate, that's exactly the kind of message we want — it helps keep the site useful for everyone else reading it.

A note on age and eligibility

Best Crypto Casinos is intended for adults of legal gambling age in their jurisdiction — 18 or 21 depending on the state and the operator's own policy. Nothing on this site is directed at, or should be accessed by, anyone under that age. If you're contacting us on someone else's behalf and age or eligibility is part of the concern, please say so — it changes how we're able to respond.